You might be reading this and thinking, “this is just one more thing.” You would be right to question that. Every day you are balancing safety, staffing, flow, and leading people under constant pressure.

This programme is designed to help you improve how your ward operates, not add to your workload. It focuses on what will make the biggest difference, using practical approaches that support measurable improvement in patient care.

At its core, this is about reconnecting with ‘why’ you lead and where you can make the greatest difference for patients and your team. The MYTT values of caring, high standards, improvement, and respect are not abstract ideals; they are lived through you and your team in every interaction, every decision, every moment at the bedside.

Through this programme, we are focusing on one of three areas to improve the patient experience:

• Patient daily communication

• Intentional rounding

• Interprofessional standards

These are not new. They are the foundations of excellent care — the difference is the time, support, and structure to apply them consistently in the reality of your ward.

This 90-day programme gives you practical tools and protected time to learn and apply them to what matters most, improving how your ward operates, how your team works together, the culture you create, and the care your patients experience.

This is your opportunity to step out of the noise and lead with greater clarity, not just cope with demand. You will not be left to do this alone — both Alice and I will work alongside you to help unblock obstacles, support you in applying this in practice, and ensure learning and successes are recognised and shared across the Trust, while supporting you to be intentional in your actions, reflective in your approach, and courageous in making changes where needed.

We look forward to seeing the difference you make for your patients and your team.

Thank you for your continued leadership and commitment.