Admiral Taverns, a leading pub management company serving community pubs across the UK, faced rising operational costs and persistent challenges in site maintenance, data coherence, and processing fees.
By partnering with us and leveraging Go M.A.D. Thinking’s seven key success principles, Admiral Taverns empowered their teams to undertake 67 focused improvement challenges within the first 11 months, driving significant performance and productivity gains.
The results were outstanding, with the first three projects alone delivering over £1 million in annualised cost savings.
Following Brexit, Admiral Taverns saw a substantial increase in card processing fees due to changes in transaction costs, adding hundreds of thousands of pounds to annual expenses. Admiral Taverns formed a cross-functional team through a 60-day Go M.A.D. Improvement Challenge, bringing together diverse perspectives to tackle this issue head-on. The team succeeded in implementing solutions that mitigated these fees, achieving an impressive £500,000 in annual savings.
Admiral Taverns’ licensees are expected to maintain the pubs they lease, but previous attempts to enforce consistent standards had met with limited success. Go M.A.D. Thinking provided a fresh approach, combining clear objectives with a strong focus on buy-in from all stakeholders. This 60-day initiative not only enabled Admiral Taverns to set actionable, achievable goals for licensee compliance but also delivered a lasting solution, yielding £600,000 in annual savings.
Managing the dispersed data across multiple platforms was a challenge, especially after a recent acquisition that expanded Admiral Taverns’ operations. The team adopted a user-centred approach to design an integrated information system that was accessible and user-friendly for the field teams, improving both data access and user experience. Within 60 days they had transformed this longstanding issue, saving over 100 hours per week in operational time.
Chris Jowsey, CEO of Admiral Taverns, shares how Go M.A.D. Thinking has transformed Admiral Taverns’ approach to improvement and problem-solving across the business. Chris highlights how the Go M.A.D.® Results Framework and rapid, 60-day projects have empowered Admiral Taverns’ teams to implement impactful changes effectively and consistently.
By fostering a common language and encouraging proactive change, Go M.A.D. Thinking has not only improved project delivery but also enhanced strategic thinking within the company.
Chris emphasises the importance of “thinking before doing,” and the significance of the extended leadership team developing their ability to ask the right questions at the right time – creating a solution-focused culture.
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